|
Frequently Asked Questions
Q. What
are the Shipping & Handling charges for retail orders?
The S&H rate is determined by the total
cost of items in the Shopping Cart. You may select Standard
Shipping or Priority Shipping, however, only Standard Shipping
qualifies for free shipping on orders of $ 100.00 or more.
S&H CHART -
Standard Shipping
Shopping
Cart Total S&H
Up to - $ 24.99, $ 7.00
$ 25.00 - $ 49.99, $ 9.50
$ 50.00 - $ 74.99, $ 12.00
$ 75.00 - $ 99.99, $ 14.50
$ 100.00+ ,
*FREE*
S&H CHART - Priority Shipping
Zone 1 Zone
2
Cart Total S&H Cart
Total S&H
Up to- 49.99, $ 9.50 Up to- 49.99, $10.50
$ 50.00- 99.99, 15.00 $ 50.00- 99.99, 16.50
$ 100.00–199.99, 19.00 $ 100.00–199.99, 20.50
$ 200.00–299.99, 23.00 $ 200.00–299.99, 24.50
$ 300.00–399.99, 27.00 $ 300.00–399.99, 28.50
$ 400.00+ Call for Quote $ 400.00+ Call for Quote
Q.
What are
the Zones listed above?
Zone 1 includes these U.S. states:
Connecticut, Delaware, the D.C. area, Florida,
Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New
Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode
Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia,
Wisconsin
Zone 2 includes these U.S. states:
Alabama, Arizona, Arkansas, California,
Colorado, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi,
Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma,
Oregon, South Dakota, Texas, Utah, Washington, Wyoming
Q. Do I have to pay Sales Tax?
Orders shipped to Ohio and Pennsylvania are charge sales tax.
Q. Do
I have to have a PayPal account to use the online Shopping Cart?
No, you do not need to have a PayPal account nor do you need to
open one. When starting the check-out process, just ignore the option to log-in to
a PayPal account. Even if you have one, you can choose to ignore the log-in.
Instead, at the left of the screen, look for this sentence:
Don't have a PayPal account?
Use your credit card or bank account (where available)
Continue
Click the word Continue and it takes you directly to the option to
make payment with a credit or debit card. At the end of the check-out process,
ignore the option to save your information (unless you choose to open a PayPal account).
Q.
What if I have a PayPal account but do not want to use it at this
time?
You do not have to use your PayPal account. Ignore the option to
log-in to a PayPal account. Instead, at the left of the screen, look for this sentence:
Don't have a PayPal account?
Use your credit card or bank account (where
available) Continue
Click the word
Continue and it takes you directly to the option to use a credit card.
Q. I did not use my
PayPal account to pay for my order; why does the receipt I received by email say PayPal on it?
The Shopping Cart is powered by PayPal; PayPal is our 'bank', so to
speak. It does not mean that you used a PayPal account to make payment nor was a PayPal
account opened for you without your permission.
Q. Can I order by phone?
Yes. Please call (740) 868-8070 between 8am-6pm
Monday-Friday.
Q. If
I order by phone, do I have to use a credit card for payment?
No. Even though payment by credit card (or debit card) is
preferred, you are welcome to send a check by mail. Your order will be shipped
after payment is received.
|
Q. When will I receive my items?
We try to ship items as soon as possible, usually within
2-3 business day. Yes, the shopping cart shipping methods state longer delivery times just because we had to put a
standard in print, but we always try to ship quickly.
Q.
Where else can I find Apricot Hills' products?
See the "Where to Buy" section for a
list of merchants who regularly carry Apricot Hills' products.
Where to Buy
Find our products at these merchants.
LongTimeAgoFarm.com
Find many quality, handcrafted
items by artisans of the Appalachian foothills in Southeast Ohio.
Appalachian Art & Craft Market
Rte 33 at Rte 374; Rockbridge, Ohio -
(740) 974-9907 Find a full selection of soaps and lotion bars.
Enjoy the beauty of the Hocking Hills area,
known for its friendly atmosphere, hospitality and natural wonders.
Marietta Run Clay (Bluebird Pottery) 16022 Marietta Run Rd; Amesville, Ohio -
(740) 551-2347 Hours vary; please call for arrangements.
Watch pottery-making demonstrations or
make and paint your own pottery.
Enjoy personal attention and instruction.
Want the perfect, one-of-a-kind and unique gift?
This is the place!
|